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Refund and Cancellation Policy

Last Updated: August 9, 2026

This Refund and Cancellation Policy explains how cancellations, withdrawals, refunds, and credit adjustments work for Agent Bayes. It applies to purchases of Agent Bayes subscriptions and add-on credits paid through our payment processor, PayPal.

This Policy forms part of the Agent Bayes Terms of Use at https://agentbayes.com/terms. If this Policy conflicts with a non-waivable right under applicable law, that right will control.

1. Who We Are

Agent Bayes is operated by ArchaeoMind Ltd., an Israeli company.

In this Policy:

  • "Agent Bayes," "we," "us," and "our" mean ArchaeoMind Ltd.
  • "you" and "buyer" mean the person or organization purchasing or using Agent Bayes.
  • "Consumer" means a buyer purchasing wholly or mainly for personal or domestic use.
  • "Business" means a buyer purchasing in connection with a trade, business, craft, profession, institution, or organization.
  • "subscription" means recurring paid access to an Agent Bayes plan.
  • "recurring credits" means credits granted as part of a subscription billing cycle.
  • "add-on credits" means credits purchased separately as a top-up.

2. PayPal as Payment Processor

ArchaeoMind Ltd. is the seller of Agent Bayes purchases. PayPal is our payment processor: it charges your chosen payment method under your own agreement with PayPal, and approved refunds are returned through PayPal.

Your payment is also subject to the PayPal terms that apply to your PayPal account, which may include PayPal's own purchase protections and dispute processes. Those processes are operated by PayPal under its policies and are separate from this Policy.

Agent Bayes provides and supports the product, and refund requests under this Policy are handled by us. For a product problem, contact us first so we can investigate and try to resolve it. You can review your payment history and manage the payment method behind your subscription in your PayPal account.

3. General Refund Rule

Except where required by applicable law or expressly stated in this Policy, payments are non-refundable.

We do not offer a general money-back guarantee. Canceling a subscription does not automatically refund the current billing period, unused subscription time, unused credits, or a renewal payment that was validly processed before cancellation.

We may provide a refund, restored credits, an extension, replacement performance, or another accommodation at our discretion. A discretionary accommodation in one case does not create a right to the same treatment in another case.

4. Consumer Rights and Statutory Withdrawal

Consumers may have mandatory cancellation, withdrawal, refund, repair, replacement, or other rights under the law of their country or region. These rights are not limited by this Policy.

Some rights for digital products and services may depend on whether immediate access was requested, whether use began, and whether any legally required consent or acknowledgment was provided during the purchase.

Businesses do not receive consumer rights that do not apply to business purchases. However, any mandatory law applicable to a business purchase still applies.

If you believe a statutory right applies to your purchase, contact us at contact@agentbayes.com and tell us which right you are invoking.

4.1 The 14-Day Withdrawal Window

For any paid subscription, you may withdraw within 14 days of the initial purchase by contacting us.

Because the checkout flow records your express request for immediate access, the refund is reduced for the service already provided. The refund is calculated as: refund = total paid − the greater of (a) the total's time-based share for the days elapsed in the paid term, and (b) the credits consumed since purchase valued at the smallest top-up package's per-credit rate. The refund is never less than zero.

A withdrawal ends the subscription immediately, and unconsumed credits issued under it are revoked, because the deduction charges only for what was consumed. The refund is returned to the original payment method through PayPal. We confirm receipt of every withdrawal request by email and process it manually, normally within a few business days.

The window applies to the initial purchase of a subscription. A renewal payment does not open a new withdrawal window. Where the law of your country grants stronger withdrawal rights, those rights control.

5. Subscription Cancellation

You may cancel a subscription at any time through your Agent Bayes account settings. You can also cancel the underlying automatic payment through your PayPal account, which we treat as a cancellation of the subscription.

Cancellation normally takes effect at the end of the current paid billing period. You will not be charged for a later billing period after cancellation takes effect. You may retain paid access until the end of the current billing period, subject to the Terms of Use and any account restriction or termination.

Cancel before the renewal date if you do not want the subscription to renew. A cancellation made after a renewal has been processed does not automatically reverse that renewal payment.

A subscription also ends automatically after the maximum number of billing cycles shown when you purchased. Reaching that limit does not automatically refund earlier billing periods, unused time, or unused credits. You may start a new subscription if the plan remains available.

6. When We Will Consider a Monetary Refund

Subject to applicable law, we will consider a monetary refund when:

  • You were charged more than once for the same purchase.
  • You were charged for a subscription period after a timely cancellation because of a confirmed technical or processing error by Agent Bayes or PayPal.
  • Agent Bayes failed to provide the purchased access because of a material technical defect attributable to us, and we could not resolve the problem within a reasonable time after you contacted support.
  • A refund is required by applicable law.

We may ask you to allow a reasonable support attempt before approving a refund for a technical issue. This does not limit a remedy that must be provided immediately under applicable law.

7. Situations That Are Normally Non-Refundable

Unless applicable law requires otherwise, we normally do not provide monetary refunds for:

  • A change of mind after purchase.
  • Unused time remaining after an ordinary subscription cancellation.
  • A renewal that was processed before you canceled.
  • Failure to cancel before a renewal date.
  • Credits that were used, expired, or granted for free or as a promotion.
  • Dissatisfaction with an AI result when the requested operation completed and the Services performed materially as described.
  • Results affected by incomplete instructions, unsuitable source material, third-party content, or the inherent variability of AI systems.
  • Features, models, limits, or workflows changing as permitted by the Terms of Use.
  • Loss of access caused by a violation of the Terms of Use, fraud, abuse, or unlawful activity.
  • Third-party outages or failures that do not amount to a material failure by Agent Bayes to provide the purchased Services.

This section does not exclude remedies for a material defect, failed delivery, incorrect charge, or other matter protected by mandatory law.

8. Recurring Credits

Recurring credits are granted as part of an eligible subscription billing cycle. They are a usage-metering mechanism and do not represent money, stored value, currency, gift cards, or property. They have no independent cash value and cannot be transferred or redeemed for cash.

Recurring credits expire two months after they are granted, unless your plan or a separate written agreement states otherwise. Older eligible recurring credits are consumed before newer credits.

Ordinary cancellation does not convert unused recurring credits into money. You may continue using eligible credits while you retain the entitlement to spend credits. Credits that remain after your paid and any applicable grace access ends may become unavailable even if their stated expiry date has not yet passed.

If a subscription payment is fully refunded, any unused recurring credits granted for that billing period will be removed as part of processing the refund.

We do not ordinarily provide partial refunds based on unused credits. If a partial refund is approved, we may proportionally reduce the unused recurring credits granted for that purchase. Credits from other purchases will not be affected.

9. Add-On Credits

Add-on credits are purchased separately from a subscription. They have no independent cash value and cannot be transferred or redeemed for cash.

Add-on credits expire six months after they are granted, unless the offer or a separate written agreement states otherwise. Add-on credits are consumed after eligible recurring credits.

Add-on credits may be spent only while your account has an active entitlement to use credit-consuming features, including any applicable grace access. Canceling or ending a subscription does not extend an add-on credit expiry date.

If an add-on credit purchase is fully refunded, any unused add-on credits granted for that purchase will be removed as part of processing the refund. Add-on credits that have been used are normally non-refundable, subject to applicable law.

We do not ordinarily provide partial refunds based on unused add-on credits. If a partial refund is approved, we may proportionally reduce the unused add-on credits granted for that purchase. Credits from other purchases will not be affected.

10. Reservations, Finalized Usage, and Failed Operations

Agent Bayes may temporarily reserve an estimated number of credits before an operation starts. A reservation is not final usage.

When an operation completes, fails, or is canceled, we finalize the actual recorded usage and release any unused reserved amount according to normal product behavior. Credits count as used for this Policy only to the extent that billable usage was finalized.

If credits were incorrectly finalized because of a confirmed Agent Bayes accounting or service error, we will restore the affected credits after verification. Restoring credits does not automatically create a right to a monetary refund for the subscription or billing period.

11. AI Output and Service Quality

Agent Bayes is designed to deliver high quality research assistance grounded in your sources. Results can still vary with the source material, instructions, and task. You should review citations, source passages, summaries, translations, confidence scores, and other AI Output before relying on them in your work.

Subjective dissatisfaction with an AI result is not normally a basis for a monetary refund when the operation completed and the Services performed materially as described.

This does not apply where a material technical defect prevented delivery, the Services were materially not as described, credits were charged incorrectly, or applicable law provides a remedy.

12. How to Request Help or a Refund

For a product problem or a request under this Policy, email contact@agentbayes.com and include:

  • The email address associated with your Agent Bayes account.
  • The purchase date.
  • The PayPal transaction or subscription ID, if available.
  • The plan or credit purchase involved.
  • A concise explanation of the issue.
  • Relevant error details or screenshots for a technical problem.

Do not send full payment-card details.

You may also have dispute options through PayPal under its own policies. Contacting us first usually resolves billing or product issues more quickly, and PayPal may ask us for product, support, and usage information when reviewing a dispute.

13. Refund Method and Timing

Approved monetary refunds are processed through PayPal and returned to the original payment method where possible. Processing times depend on PayPal and the funding method used. Refund requests are reviewed and handled by our team, so a short handling delay before the refund is issued is normal.

14. Effect of a Refund

When a subscription payment is fully refunded:

  • The related paid subscription access and entitlements may end immediately.
  • Future renewal of the refunded subscription will be canceled where applicable.
  • Related recurring credits may be revoked or adjusted.
  • Separately purchased add-on credits are not automatically refunded or removed unless their own purchase is also refunded or another rule requires it.

A refund does not automatically delete your Agent Bayes account, research workspace, or personal information. Access may be restricted after paid entitlements end. Data remains subject to the Terms of Use, Privacy Policy, product controls, retention practices, and applicable law.

15. Chargebacks, Fraud, and Abuse

We encourage you to contact Agent Bayes before disputing a charge with PayPal, your bank, or your card issuer. Direct contact often resolves billing or product issues more quickly.

When a dispute or chargeback is opened, we may provide transaction, consent, access, support, and usage records to PayPal or the payment provider reviewing it. We may temporarily restrict relevant paid access while a chargeback or payment reversal is reviewed.

We may decline a discretionary refund where there is evidence of fraud, refund abuse, repeated manipulation, false claims, or other abusive behavior. Nothing in this Policy limits your lawful right to dispute an unauthorized or improper charge.

16. Changes to This Policy

We may update this Policy from time to time. If we make a material change, we will update the "Last Updated" date and may notify you by email, through the Services, or by another reasonable method.

The version in effect when a purchase occurred will normally govern that purchase. A later change will not remove a mandatory right or an express refund commitment that applied when you purchased.

17. Contact

For product support, cancellations, refund questions, or requests under this Policy, contact ArchaeoMind Ltd. at contact@agentbayes.com. You can also review your payment history and manage automatic payments in your PayPal account.